Daniel Marchant

Lead team members in technical, design and system directions; contribute to requirements with product management; technical leadership and design; develop solutions that work with multiple acquisitions; evaluate new technologies and how to integrate with applications; design data distribution aspects of the application and systems.

Commerce Cloud

• Streamline core platform to run in a highscale environment
• Founding team to design and build out innovative customer 360 cloud integration solution which speed up integration of new product lines.

Service Cloud

• Engineered modern cloud infrastructure to support machine learning platform for service recommendations
• Architected and led chatbot system for Live Agent / customer messaging
• Led a team to redesign and redevelop an sms servicing platform as part of the Live Message Platform
• Worked across acquired teams to integrate product lines

Desk.com

• Led team in architecting and development of bi-directional data synchronization service between Desk and Salesforce (Desk Connect)
• Spearheaded design and development of merge cases / split cases functionality
• Extended platform with API endpoints to support mobile and new web UI functionality
• Worked with team to improve database performance and design
• Troubleshooted search related issues with elastic search

Do.com

• Designed and built out project / deal template functionality and API
• Implemented billing integration and increased subscription processings through third-party integration
• Architected and created android mobile app with an actionable feed functionality
• Worked with customers on product feature requests
• Implemented database designs and migrations

Platform

• Designed and implemented platform integration, administration and expansion for identity and permissions
• Established plan for long term identity management and connected apps in the platform
• Developed OAuth functionality, SCIM implementation and maintained existing SAML functionality
• Designed and prototyped network automation application for building out a scalable datacenter solution
• Worked with customers on scaling solutions

Mentored team members in technical, design and system directions; worked with product and technology teams to innovate and evolve roadmap priorties; built systems in an every changing environment.

Sharecare

• Drove design and implementation of a semantic health recommendation and search platform
• Worked across teams to implement web platform for medical research
• Go to expert in system design and delivery

Devops/Operations

• Managed devops team delivering various web properties including: doctoroz.com, curiosity.discovery.com, howstuffworksinternational
• Designed and implemented business continuity and operations strategy across teams
• Documented and planned requirements for scaling application environment
• Drived design of auto scaling and delivery cloud platform using aws, puppet and ci systems
• Worked with teams to migrate existing projects to a cloud infrastructure

Mentored teams in technical and design directions; drove design of various product transformations; worked with product teams to build out and evolve priorties; improved team, build process, and integration strategies of platform applications including version strategy, team communication and tooling support; coordinated on delivery schedule and release plans as well as business continuty and operation strategies;

Loyalty Platform

• Responsible for design and technical strategy on loyalty/rewards fulfillment and decisioning platform
• Rolled up sleeves and built out drop shipment integration with legacy systems
• Created best practices for hardware and network configurations
• Evolved white labeling framework from prepaid platform to support loyalty catalog and fulfillment
• Project(s) included dynamic decisioning, reward processing system, administration, consumer catalog site(s), insights, and data warehouse

Prepaid Platform

• Worked across teams to design and develop card and payment processing systems with a focus on high-throughput (no downtime and better than industry performance according to VISA)
• Contributed to platform’s business direction and discussions
• Designed and developed online web architecture and framework to facilitate convention based development and support white labeling of consumer management sites
• Responsible for scalability of overall platform and application environment
• Innovated the parallel and distributed aspects of the platform
• Standardized business activity monitoring to improve checks and balances of the payment systems
• Implemented analytic and olap environment with database team
• Project(s) included administration of customers, client APIs, authorization and payment processing system, business activity monitoring, consumer web application, and analytics/data warehouse

Led and mentored team in technical and design directions; contributed to company product direction and strategy discussions; responsible for vendor integration strategies and technical due diligence; coordinated on delivery schedule and release plans.

Clinical Trial Platform

• Defined product features and growth direction
• Designed and developed metric calculation desktop application for clinical trial management
• Designed and developed online decision aiding application for clinical trials
• Extended platform with prediction and simulation features

My Life - Social Network

• Designed and developed online multi-media (online video recording, image manipulation, timeline correlation, etc…) social network platform
• Contributed to and architect overall co-location and scalability environment
• Built out devops strategy

• Led a technical due diligence project for a pre-startup initiative
• Architected solution for real-time analytics and business intelligence service
• Designed and developed decisioning and modeling API for service
• Worked with stakeholders to establish product direction
• Established deployment strategy and process

• Led team members in technical and design directions
• Designed BPM modeling tool Caliber Define IT architecture including JBoss and Eclipse GMF/EMF front-end
• Contributed to various ALM (application lifecycle management) initiatives and notational discussions
• Organized team and build process to accomplish sprint goals
• Responsible for eclipse and J2EE integration strategies to produce an Application Simulator Engine including a BPM based modeling tool and a SaaS service

Company was acquired by RSA Security.

• Led team members in Menlo Park and Dublin, Ireland with technical and design directions to accomplish product deliverables
• Designed applications for management of the Adaptive Authentication platform including policy management and data management
• Developed API, rules engine, and fraud detection engine as part of a product suite shipped to clients
• Facilitate process and design improvements to the core product line including API and services
• Responsible for tuning performance of consumer scale security API
• Worked with customers on product direction

• Drove a 5 year payments strategy and system architecture that included multiple teams
• Worked across teams to build concensus and presented architecture vision(s) to executive teams
• Defined service standards and governance approach
• Architected multi-million dollar projects including a enterprise payment system interacting with legacy systems, SOA infrastructure, online customer portal, large-scale reporting infrastructure, service testing tools, production monitoring systems, 2 factor authentication solution, document management system, and SSO/SAML solution between applications
• Contributed to overall security architecture for online facing applications including infrastructure security
• Designed an overall reference architecture for Portal and SOA roadmaps
• Led developers in open-source technologies, vendor integration and evaluations
• Incorporated and introduced Agile principles in the SDLC lifecycle